Payment Policy

At ElevenEra, we are committed to providing a secure, smooth, and reliable checkout experience. All payments on our website are processed through trusted and encrypted payment gateways to ensure the highest level of security and confidentiality.

Accepted Payment Methods

We accept a wide range of secure payment options, including:

  • Visa
  • Mastercard
  • American Express (Amex)
  • UnionPay
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Klarna

Only the payment methods displayed at checkout are available for your region.

Secure Payment Processing

  • All transactions are encrypted and processed through certified payment gateways.

  • Your payment information is handled securely and never stored on our servers.

  • We comply with international security standards to ensure a safe shopping experience.

Payment Timing

Your payment method will be charged at the time your order is confirmed.
If additional authentication is required (such as 3D Secure), you may be asked to verify your identity during checkout.

Currency

All purchases are processed in EUR (€).
If your card or bank account uses a different currency, your financial institution may apply conversion fees.

Failed or Declined Payments

If a payment cannot be completed, please:

  • Confirm that your card details are correct
  • Ensure you have sufficient funds
  • Complete any authentication steps requested by your bank
  • Try another available payment method

If the problem persists, contact your bank for further assistance.

Fraud Prevention

To protect customers and maintain security:

  • Orders may be reviewed automatically by our payment processors

  • We may cancel or hold orders that trigger fraud alerts

  • Additional verification may be requested in rare cases

Need Help?

If you have questions or experience issues with your payment, feel free to contact our customer support team—we’re here to help.

 

Feel Free To Ask Any Question