FAQ

Welcome to the ElevenEra FAQ section! Here you’ll find answers to the most common questions about our products, services, and policies. If you don’t find your question here, feel free to contact us via the Contact Form.

Frequently Asked Questions

At ElevenEra, we’re passionate about helping you find the perfect shirt that connects you to the iconic moments of football history. We know that purchasing a retro football shirt comes with questions, whether it’s about sizing, personalization, or shipping details. That’s why we’ve put together this FAQ section to answer the most common inquiries and guide you through every step of your order. If you still have questions or need additional assistance, feel free to reach out to us through our contact page. Our team is always ready to help and aims to respond on the same business day.

To keep your shirt in the best condition, we recommend washing it inside-out on a gentle cycle with cold water and avoiding tumble drying to protect the fabric and print.
Yes, it’s possible to personalize your shirt with your own name and number. Look for the personalization options on the product page.
Absolutely! If your shirt doesn’t fit, you can return or exchange it within 14 days of receiving your order. Please ensure the item is unworn and in its original condition. Note that return shipping costs are the customer’s responsibility.
Once your order is shipped, you’ll receive a tracking number by email. You can use this tracking number to monitor your order’s progress on the courier’s website or on our website.
If there’s a specific retro shirt you’re looking for but don’t see on our website, feel free to contact us! We’re always looking to expand our collection and may be able to help source it for you.
No our items are not replicas, our shirts are retro-style football shirts inspired by classic designs. They are created as fashion garments that pay tribute to iconic football eras, focusing on design, comfort, and quality for everyday wear.
Orders are typically processed within 1–2 business days. Delivery usually takes 5–7 business days within Spain, depending on carrier, location and holidays...

We accept a range of secure payment options, including:

  • Visa
  • Mastercard
  • American Express
  • UnionPay
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Klarna

(Only the methods shown at checkout are available for your region.)

Feel Free To Ask Any Question