Manufacturer Warranty Policy

At ElevenEra, we are committed to offering high-quality retro football jerseys designed with care and craftsmanship. All our products are covered by a limited manufacturer warranty to ensure your satisfaction and peace of mind.

1. Warranty Coverage

This warranty covers manufacturing defects only, including:

Faulty stitching
Defective zippers or buttons (if applicable)
Major printing defects (peeling upon arrival, misalignment, etc.)
Fabric defects present before first use

This warranty does not cover:

Normal wear and tear
Damage caused by misuse, improper washing, or accidents
Size issues after wearing or washing
Color fading due to improper care
Damage caused by third-party customization

2. Warranty Period

All products are covered by a 30-day limited manufacturer warranty, starting from the date of delivery.

3. How to Submit a Warranty Claim

To request a warranty review, please contact our support team with:

Your order number
Photos or videos clearly showing the defect
A brief description of the issue

Our team will review your claim within 1–3 business days and provide a resolution.

4. Resolution Options

If your item is confirmed to have a manufacturing defect, we will offer one of the following:

Free replacement of the same item
Store credit equal to the item’s value
Refund, depending on the severity and availability

Note: For limited-edition or out-of-stock items, we may offer an alternative jersey or store credit.

5. Exclusions

This warranty does not apply if:

The product has been worn, washed, altered, or damaged by the customer
The defect results from improper care (e.g., machine drying, hot washing)
The issue is related to subjective preferences (e.g., fit, feel, color tone differences)
The product was purchased from unauthorized resellers

6. Shipping Costs

If a claim is approved, replacement items are shipped free of charge within Spain.

7. Legal Rights

This warranty is provided in addition to your statutory consumer rights under Spanish law.