Manufacturer Warranty Policy

At ElevenEra, we are committed to offering high-quality retro football jerseys designed with care and craftsmanship. All our products are covered by a limited manufacturer warranty to ensure your satisfaction and peace of mind.

1. Warranty Coverage

This warranty covers manufacturing defects only, including:

  • Faulty stitching
  • Defective zippers or buttons (if applicable)
  • Major printing defects (peeling upon arrival, misalignment, etc.)
  • Fabric defects present before first use

This warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse, improper washing, or accidents
  • Size issues after wearing or washing
  • Color fading due to improper care
  • Damage caused by third-party customization

2. Warranty Period

All products are covered by a 30-day limited manufacturer warranty, starting from the date of delivery.

3. How to Submit a Warranty Claim

To request a warranty review, please contact our support team with:

  • Your order number
  • Photos or videos clearly showing the defect
  • A brief description of the issue

Our team will review your claim within 1–3 business days and provide a resolution.

4. Resolution Options

If your item is confirmed to have a manufacturing defect, we will offer one of the following:

  • Free replacement of the same item
  • Store credit equal to the item’s value
  • Refund, depending on the severity and availability

Note: For limited-edition or out-of-stock items, we may offer an alternative jersey or store credit.

5. Exclusions

This warranty does not apply if:

  • The product has been worn, washed, altered, or damaged by the customer
  • The defect results from improper care (e.g., machine drying, hot washing)
  • The issue is related to subjective preferences (e.g., fit, feel, color tone differences)
  • The product was purchased from unauthorized resellers

6. Shipping Costs

If a claim is approved, replacement items are shipped free of charge within Spain.

7. Legal Rights

This warranty is provided in addition to your statutory consumer rights under Spanish law.

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